Novalee S
The app makes it too difficult to easily add a new card. it also has an extreme issue with charging an old card and not the right card. This is because the app can't successfully save information. The app is also slow, I'm talking early 2000s internet slow. the cell phone service is great for my area but this app.. Yall need to make a new one or seriously work on it. slow, unreliable and an overall eyesore
4 people found this review helpful
Straight Talk
May 12, 2024
Hi, Novalee S. We're sorry for the trouble that you have encountered with our service. Let us help you out. If you are facing any issues, kindly copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Aira
Rebecca Marks
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I used to be very happy with my service through straight talk. It was affordable, reliable service almost everywhere I went and their customer service was outstanding in my opinion and I've been a loyal customer to them for the last 12 years. I have not used any other cell phone service provider since originally switching to their service and I'vealways been very happy with them. However, in the last few years, I've noticed a few of the things I liked so much about them are beginning to suffer.
1 person found this review helpful
Straight Talk
May 14, 2024
Hi, Rebecca Marks. We're always working hard to improve the app. Thanks for your download and feedback. ^Dianne
Dianne Brent
service used to be a lot better. supposed to be 10gb data after 2 they slow it down so much you can't run on data. Everytime you call customer service your on hold for over 20 minutes then usually get an operator that does not understand you and it's impossible to get issue fixed. they used to offer a lot of ways to earn free service now points are few and far between.
6 people found this review helpful
Hi, Dianne Brent. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Chat with us through this link https://www.straighttalk.com/support/contact. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Jomarey